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Therefore, if you suspect that you are a victim of fraud on the platform, dial 1-86. Unfortunately, fraud is quite common with online transactions, and eBay is keen on protecting its users from becoming victims of the same. However, there is a helpline for users who are victims of fraud. Dial the phone number and enter your passcode to talk to a customer care agent.ĮBay’s customer care service phone number is not as active, especially after the pandemic. You will see a phone number and a passcode. If you do not find any of the help articles helpful, look to the left of your screen.After that, you will see many self-help articles that you can read and potentially find a solution to your issue. After choosing your option, eBay will give you other subtopics to choose from.

Choose the option that closely relates to the question you need help with.

After selecting the call us option, you will see various options.

This option is only available within eBay’s business hours, from 5:00 am to 10:00 pm Pacific time.

The first step is to sign in to your eBay account.

However, this doesn’t mean you cannot reach eBay customer service via phone!įollow these steps to speak with eBay customer service on the phone:

After sending your email, expect to receive a response from eBay after 24 hours.ĭuring the pandemic, eBay removed its call us page because few people were in the call centers.

After selecting this option, you will be directed to a form where you can write your email and send it.

You will be required to sign in to your email account even though you have already signed in.

If none of the articles assist you, click on the email us option.

I recommend reading through these articles first before selecting the email us choice.

After choosing your option, you will see different help articles related to your question.

After selecting one of the options, you will see different sub-topics allowing you to choose a more specific option related to your question.

Some of the options you will see include selling, buying, account, shipping, tracking, etc.

Among the topics on the menu, pick one that is closest to your issue.

After selecting the email us option, you will be directed to a menu with several topics.

You will find this option under the need more help option’ or under ‘other options for you.

Next, scroll down the page and click on email us.

Go to the website and click on the help homepage.

Via EmailĮBay support has become more efficient over the years, and we can thank the pandemic for that.įollow these steps to get email help from eBay: 6 Ways To Contact eBay Customer Service 1. If the articles don’t help, you can use the following guide to help you reach eBay customer service. However, before you decide to speak to an agent directly or send an email, eBay has many helpful articles in their Knowledge Base to help you solve your problem. Their online portal has different options, named above, that you can reach the customer service team. However, this meant that they would improve their online help portal, and that is how they recommend you contact them today. The recent pandemic made eBay’s customer service hard to reach. The only way to call eBay is to log in to your account and follow the “Call Us” prompts (outlined below). Phone: eBay no longer has a public phone number for customer service.The only way to email eBay support is by logging into your account and following the “Email Us” prompts (outlined below). Email: eBay customer support doesn’t have a public-facing email address.You just have to get ahold of them first.īut how can you contact eBay customer service these days? You can contact eBay customer service in the following ways: Fortunately, eBay has a customer care service that can help you get to the bottom of such issues. For example, you might be a victim of fraud, or you might be unsatisfied with an item and want your money back. There are tons of reasons that you might need to get in touch with eBay as either a buyer or seller.

Whether we’re trying to get negative feedback removed, track down a package, or dispute fees it’s always a bit of a challenge connecting with eBay. As an Amazon Associate I earn from qualifying purchases.Ī lot can happen when transacting online and eBay is no different.Īs full-time eBay sellers, it seems like we’re on the phone with eBay customer service several times per week.